// the fine print · checked November 2026
eukhost refund policy: what's refundable, and the catches
eukhost advertises a 30-day money-back guarantee. Here's what its full Terms and Conditions actually allows, in plain English.
THE FINE PRINT
eukhost's 30-day guarantee covers every billing cycle, but only for first-time customers, only through the client area, with 7 working days' notice, and with no pro-rata refunds afterwards.
REFUNDABLE
- Shared hosting, reseller and VPS plans: full refund of the base service cost within 30 days of account set-up.
- Any billing cycle, from monthly up to 2 years, within those 30 days.
- Overcharges caused by pricing mistakes on eukhost's website.
- A domain eukhost fails to register.
NOT REFUNDABLE
- Second and later sign-ups: the guarantee is for first-time customers only.
- Domain registration, transfer and renewal fees, SSL certificates, software licences and WHOIS protection.
- Dedicated servers, cloud servers, firewalls and backup plans.
- Unused time after 30 days: no pro-rata refunds.
- Accounts closed for resource abuse, AUP breaches or abusive behaviour towards staff.
What a refund safety net costs on eukhost
The cheapest price on each plan vs. the cheapest price you can still get your money back on.
| Plan | Cheapest price | Cheapest refundable price | Cost of the safety net |
|---|---|---|---|
| cPanel Linux Basic | £4.07 2-year | £4.07 2-year | free |
| cPanel Linux Intermediate | £6.11 2-year | £6.11 2-year | free |
| cPanel Linux Advanced | £8.14 2-year | £8.14 2-year | free |
| HyperWP Starter | £4.79 monthly | £4.79 monthly | free |
| HyperWP Essential | £6.99 monthly | £6.99 monthly | free |
| HyperWP Business (Pro) | £12.99 monthly | £12.99 monthly | free |
| HyperWP Enterprise (Pro) | £19.99 monthly | £19.99 monthly | free |
| HyperWP Premium (Pro) | £28.99 monthly | £28.99 monthly | free |
| HyperWP Dedicated 6 Core | £248.66 monthly | £248.66 monthly | free |
| HyperWP Dedicated 8 Core | £344.79 monthly | £344.79 monthly | free |
OUR ADVICE BEFORE YOU BUY
- Decide within about 3 weeks: the 7-working-day notice period counts inside your 30-day window, so a request on day 28 may be too late. Ask support to confirm.
- Cancel only through the cancellation link in the client area. Requests by phone, email or chat are refused.
- If you have used eukhost before, the money-back guarantee won't apply to you.
- International customers: a refund to a non-UK bank account has the transfer fees deducted, so card or PayPal is the safer way to pay.
Summarized from eukhost's Terms and Conditions, last revised August 2025, checked by us November 2026. Policies change. Read the current version on eukhost's refund policy page ↗ before you buy. This is a summary, not legal advice.
How to request a refund from eukhost
- Log in to the eukhost client area.
- Open the product details for the hosting service and click the cancellation link.
- Submit the request at least 7 working days ahead (Mon-Fri, 8am-6pm UK time, bank holidays excluded).
- Refunds go back to the original payment method within about 5 working days.
eukhost refund FAQ
Does eukhost offer refunds?
Yes, within 30 days on eligible plans, on any billing term. eukhost's 30-day guarantee covers every billing cycle, but only for first-time customers, only through the client area, with 7 working days' notice, and with no pro-rata refunds afterwards.
Can I get a refund on a eukhost 2-year or 3-year plan?
Yes, within 30 days of account set-up the guarantee refunds the base service cost on any billing cycle, including 2-year terms, for first-time customers. After that, there are no pro-rata refunds.
Can I get a refund if I used a coupon or promo code?
eukhost's terms don't mention promo codes in the refund guarantee. Ask support to confirm in writing before you pay.
Can I get a refund if I paid eukhost with crypto?
eukhost doesn't accept crypto. Payments are by card, PayPal or bank transfer in GBP.
Is the free domain refundable?
eukhost doesn't include a free domain on cPanel plans (you pay for it at checkout), and domain fees are never refundable. Its terms still describe deducting a 'free domain' from refunds, so if a promotion gives you one, expect it to be charged back.
How do I request a refund from eukhost?
Log in to the eukhost client area. Open the product details for the hosting service and click the cancellation link. Submit the request at least 7 working days ahead (Mon-Fri, 8am-6pm UK time, bank holidays excluded). Refunds go back to the original payment method within about 5 working days.
Still considering eukhost?
Read the full review: prices on every billing term, data centers, pros and cons.