// the fine print · checked November 2026
UltaHost refund policy: what's refundable, and the catches
UltaHost advertises a 30-day money-back guarantee. Here's what its full Cancellation & Refunds Policy actually allows, in plain English.
THE FINE PRINT
UltaHost's cheapest prices (2- and 3-year terms) are not refundable. The 30-day money-back applies to monthly and yearly plans only.
REFUNDABLE
- Shared, Reseller and WordPress hosting: full refund if cancelled within 30 days, on monthly and yearly plans.
- Yearly plans: refund of the current year's cost if you cancel within 30 days of an annual renewal.
- Linux and Windows VPS: full refund within 30 days, monthly billing only.
- Mac VPS: full refund within 15 days.
- VDS: full refund within 7 days, monthly billing only, for orders under $96.50.
- Refunds go back to your original payment method; if that's not possible, UltaHost offers account credit instead.
NOT REFUNDABLE
- 2-year (biennial) and 3-year (triennial) plans: these carry the lowest prices but get no refund.
- Plans bought with a special promotion, promo code or discount link.
- Payments made with cryptocurrency, checks, money orders or bank wire transfers.
- Domain registrations and renewals, cPanel/Plesk/control-panel add-ons and SSL certificates.
- Free domain: cancel within the first year and a $16.99 domain fee is deducted from your refund.
- Accounts with more than one hosting order; the refund applies to your first package only.
- Dedicated servers, any contract length.
- Account credit deposits, and anything after you close your account (request the refund first, from the Client Area).
What a refund safety net costs on UltaHost
The cheapest price on each plan vs. the cheapest price you can still get your money back on.
| Plan | Cheapest price | Cheapest refundable price | Cost of the safety net |
|---|---|---|---|
| SHARED Starter | $2.88 3-year | $4.03 yearly | +40%/mo |
| SHARED Basic | $4.37 3-year | $6.33 yearly | +45%/mo |
| SHARED Business | $8.63 3-year | $12.08 yearly | +40%/mo |
| SHARED Pro | $10.93 3-year | $14.94 yearly | +37%/mo |
| Ulta WordPress | $2.88 3-year | $4.03 yearly | +40%/mo |
| WordPress Starter | $4.37 3-year | $6.33 yearly | +45%/mo |
| Business WordPress | $6.33 3-year | $8.63 yearly | +36%/mo |
| VPS WordPress | $25.71 3-year | $29.38 yearly | +14%/mo |
OUR ADVICE BEFORE YOU BUY
- Want a safety net? Start on monthly or yearly billing. UltaHost's monthly price is only slightly higher, and it keeps the 30-day refund. Move to a 2- or 3-year term once you're happy (the promo price may change by then).
- Pay by card or PayPal if a refund matters to you. Crypto and bank transfers are final.
- Ask live chat whether the current sale counts as a 'special promotion' before buying, because promotional purchases are listed as non-refundable.
- Always request refunds through the Client Area before closing your account, and talk to support before filing a chargeback: a chargeback blocks your account and can delete your data.
Summarized from UltaHost's Cancellation & Refunds Policy, last revised May 2025, checked by us November 2026. Policies change. Read the current version on UltaHost's refund policy page ↗ before you buy. This is a summary, not legal advice.
How to request a refund from UltaHost
- Log in to the UltaHost Client Area.
- Open a cancellation/refund request for the service (only Client Area requests are accepted).
- Do this before closing your account: closed accounts lose refund eligibility.
- Approved refunds go back to your original payment method, or to account credit if that isn't possible.
UltaHost refund FAQ
Does UltaHost offer refunds?
Yes, within 30 days, but only on monthly and yearly billing for eligible plans. UltaHost's cheapest prices (2- and 3-year terms) are not refundable. The 30-day money-back applies to monthly and yearly plans only.
Can I get a refund on a UltaHost 2-year or 3-year plan?
No. UltaHost's policy excludes biennial and triennial plans from refunds, even though those terms carry the lowest prices.
Can I get a refund if I used a coupon or promo code?
No. UltaHost lists plans bought with a special promotion, promo code or discount link as non-refundable. If a sale is running, ask support whether it counts before you pay.
Can I get a refund if I paid UltaHost with crypto?
No. Crypto payments (and checks, money orders and bank wires) are not refundable.
Is the free domain refundable?
No. If you cancel within the first year, $16.99 is deducted from your refund for the domain.
How do I request a refund from UltaHost?
Log in to the UltaHost Client Area. Open a cancellation/refund request for the service (only Client Area requests are accepted). Do this before closing your account: closed accounts lose refund eligibility. Approved refunds go back to your original payment method, or to account credit if that isn't possible.
What's the cheapest UltaHost plan I can still get a refund on?
SHARED Starter on yearly billing at $4.03/mo. The 3-year price of $2.88/mo is cheaper but not refundable.
Still considering UltaHost?
Read the full review: prices on every billing term, data centers, pros and cons.