// the fine print · checked November 2026
Ultra Web Hosting refund policy: what's refundable, and the catches
Ultra Web Hosting advertises a 45-day money-back guarantee. Here's what its full Terms of Service, section 3 actually allows, in plain English.
THE FINE PRINT
Ultra's 45-day guarantee is longer than most and covers monthly and multi-year shared plans alike. It doesn't cover VPS, dedicated servers, domains or SSL, and after day 45 there's no refund of prepaid time.
REFUNDABLE
- Shared hosting and reseller plans on any billing term, within 45 days of a new account.
- The full amount paid, except non-refundable setup fees (shared plans have none).
NOT REFUNDABLE
- VPS plans and dedicated servers.
- Domain registrations, including the 'free' .com (expect its cost to be kept or deducted), SSL certificates, consultations and other add-on services.
- Prepaid time after day 45 (no pro-rata refunds).
- Accounts suspended or terminated for abuse, excessive server load or a breach of the Terms.
What a refund safety net costs on Ultra Web Hosting
The cheapest price on each plan vs. the cheapest price you can still get your money back on.
| Plan | Cheapest price | Cheapest refundable price | Cost of the safety net |
|---|---|---|---|
| Ultra 1x | $3.95 3-year | $3.95 3-year | free |
| Ultra Unlimited | $6.95 3-year | $6.95 3-year | free |
| Ultra Unlimited Pro | $9.95 3-year | $9.95 3-year | free |
OUR ADVICE BEFORE YOU BUY
- Pick a 12-month or longer term if you want the free domain and migration; monthly, quarterly and 6-month terms include neither.
- Because the price doesn't change at renewal, a 1-year term costs only $2/mo more than 3 years on Ultra 1x: an easy way to keep flexibility.
- If you might cancel, ask support how much is kept for the free domain; registrations are rarely refunded.
- Cancel through the client portal: it takes effect immediately, unlike mailed requests.
Summarized from Ultra Web Hosting's Terms of Service, section 3, last revised August 2026, checked by us November 2026. Policies change. Read the current version on Ultra Web Hosting's refund policy page ↗ before you buy. This is a summary, not legal advice.
How to request a refund from Ultra Web Hosting
- Log in to my.ultrawebhosting.com within 45 days of signing up.
- Submit a cancellation request for the hosting service (or use the contact form).
- Ask for the 45-day money-back refund; Ultra verifies and refunds the amount paid.
- To stop future renewals later, cancel from the portal before the renewal date.
Ultra Web Hosting refund FAQ
Does Ultra Web Hosting offer refunds?
Yes, within 45 days on eligible plans, on any billing term. Ultra's 45-day guarantee is longer than most and covers monthly and multi-year shared plans alike. It doesn't cover VPS, dedicated servers, domains or SSL, and after day 45 there's no refund of prepaid time.
Can I get a refund on a Ultra Web Hosting 2-year or 3-year plan?
Yes. The 45-day guarantee covers every shared and reseller term, monthly to 3 years. After day 45 there are no pro-rata refunds of prepaid time.
Can I get a refund if I used a coupon or promo code?
Ultra Web Hosting's terms don't mention promo codes in the refund guarantee. Ask support to confirm in writing before you pay.
Can I get a refund if I paid Ultra Web Hosting with crypto?
Ultra Web Hosting's terms don't address payment methods for refunds.
Is the free domain refundable?
Domain registration is excluded from the guarantee, so assume the free .com's cost won't come back if you cancel: registrations (and their ICANN fee) are almost never refunded. The Terms don't name a fee; ask support for the amount before you cancel.
How do I request a refund from Ultra Web Hosting?
Log in to my.ultrawebhosting.com within 45 days of signing up. Submit a cancellation request for the hosting service (or use the contact form). Ask for the 45-day money-back refund; Ultra verifies and refunds the amount paid. To stop future renewals later, cancel from the portal before the renewal date.
Still considering Ultra Web Hosting?
Read the full review: prices on every billing term, data centers, pros and cons.