// the fine print · checked November 2026
Namecheap refund policy: what's refundable, and the catches
Namecheap advertises a 30-day money-back guarantee. Here's what its full Namecheap Knowledge Base: "What is your money-back policy?" and the shared hosting plan pages actually allows, in plain English.
THE FINE PRINT
Namecheap refunds new shared hosting in full within 30 days, but only for first-time hosting customers, and not if you started with the 30-day free trial. The trial is the safety net instead.
REFUNDABLE
- New shared, reseller and VPS hosting within 30 days of purchase, on any term.
- A hosting renewal cancelled within 48 hours.
NOT REFUNDABLE
- Accounts that started with the 30-day free trial.
- Customers who had a Namecheap hosting account before, opened a second account, or cancelled and signed up again.
- Third-party licenses such as cPanel or Softaculous.
- Domain registrations and renewals (with narrow 5-day exceptions) and premium domains.
What a refund safety net costs on Namecheap
The cheapest price on each plan vs. the cheapest price you can still get your money back on.
| Plan | Cheapest price | Cheapest refundable price | Cost of the safety net |
|---|---|---|---|
| Stellar | $1.87 2-year | $1.87 2-year | free |
| Stellar Plus | $2.25 2-year | $2.25 2-year | free |
| Stellar Business | $4.45 2-year | $4.45 2-year | free |
OUR ADVICE BEFORE YOU BUY
- Decide up front: take the 30-day free trial or keep the 30-day money-back guarantee. You can't have both.
- Auto-renew is on by default. Put the trial end date in your calendar: the first charge comes when the trial ends.
- The renewal price is printed next to each plan in the cart. Screenshot it before you pay.
Summarized from Namecheap's Namecheap Knowledge Base: "What is your money-back policy?" and the shared hosting plan pages, last revised September 2026, checked by us November 2026. Policies change. Read the current version on Namecheap's refund policy page ↗ before you buy. This is a summary, not legal advice.
How to request a refund from Namecheap
- Cancel the hosting account in your Namecheap dashboard.
- Contact Billing through Live Chat or email [email protected] and ask for the money-back refund.
- Do it within 30 days of purchase (48 hours for a renewal).
Namecheap refund FAQ
Does Namecheap offer refunds?
Yes, within 30 days on eligible plans, on any billing term. Namecheap refunds new shared hosting in full within 30 days, but only for first-time hosting customers, and not if you started with the 30-day free trial. The trial is the safety net instead.
Can I get a refund on a Namecheap 2-year or 3-year plan?
Yes, within 30 days of purchase on any term, but only for first-time shared hosting customers who did not start with the 30-day trial.
Can I get a refund if I used a coupon or promo code?
Namecheap's terms don't mention promo codes in the refund guarantee. Ask support to confirm in writing before you pay.
Can I get a refund if I paid Namecheap with crypto?
Namecheap's terms don't address payment methods for refunds.
Is the free domain refundable?
Domain registrations and renewals are final at Namecheap, except in some cases if you contact support within 5 days (120 hours). Premium domains are never refunded.
Can I get a refund after the Namecheap free trial?
No. Namecheap's 30-day money-back guarantee only covers first-time shared hosting customers who start their account without the 30-day trial. If you take the trial, cancel before it ends instead: you won't be charged.
How do I request a refund from Namecheap?
Cancel the hosting account in your Namecheap dashboard. Contact Billing through Live Chat or email [email protected] and ask for the money-back refund. Do it within 30 days of purchase (48 hours for a renewal).
Still considering Namecheap?
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